Terms and Conditions

Welcome to JapanToDoor.com! By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions ("Terms"). Please read them carefully before placing an order or using any part of our site.
These Terms constitute a legal agreement between you ("Customer," "you," or "your") and JapanToDoor LLC ("we," "us," or "our").
1. General Information
JapanToDoor.com is operated by JapanToDoor LLC, located at 716 N Wabash Ave, Chicago, IL 60611, USA.
These Terms apply to all users of the website, including customers, browsers, and contributors of content.
By using our services, you confirm that you are at least 18 years old or have parental consent to place orders.
2. Products and Availability
Products: We sell unique goods sourced from Japan. While we strive to ensure accurate product descriptions and images, slight variations may occur due to differences in manufacturing or presentation.
Availability: Products are subject to availability. If an item is unavailable, we will notify you promptly and may offer alternatives where possible.
3. Ordering Process
Placing an Order:
Orders are placed via our website form. Ensure all information provided (e.g., name, address, contact details) is accurate.
Submitting an order does not constitute acceptance. We reserve the right to decline orders at our discretion.
Order Confirmation: You will receive an email or phone confirmation of your order details.
4. Payment Terms
Payments are made upon delivery of goods.
We accept cash or card payments through portable card readers.
Orders must be paid in full before ownership of the products transfers to you.
5. Shipping and Delivery
Shipping Locations: We deliver to the United States and most European countries.
Delivery Methods:
Free local delivery in California for orders over $60 (delivery within 3–5 business days).
For other US states and Europe, we ship using UPS, FedEx, and USPS, with rates based on courier fees.
Estimated Delivery Times: Provided at the time of order confirmation but may vary due to factors beyond our control (e.g., customs delays).
Responsibility:
You are responsible for ensuring the accuracy of the delivery address.
We are not liable for delays or additional charges caused by incorrect addresses or failed delivery attempts.
6. Returns and Refunds
Returns: Products can be returned within 14 days of delivery, provided they are unused and in their original packaging. To initiate a return, contact [email protected] with your order number.
Refunds: Refunds are processed within 10 business days after receiving and inspecting returned items. Original shipping fees are non-refundable.
Non-Returnable Items: Custom orders, perishable goods, and items marked as "final sale" cannot be returned.
7. Intellectual Property
All content on JapanToDoor.com, including text, images, and designs, is the property of JapanToDoor LLC or its licensors. You may not reproduce, distribute, or use our content for commercial purposes without prior written consent.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
In jurisdictions that do not allow limitations on implied warranties or liabilities, our liability will be limited to the fullest extent permitted by law.
9. Privacy
Your use of our services is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
10. Compliance with GDPR
For customers in the European Union, we process your data in accordance with the General Data Protection Regulation (GDPR). By placing an order or using our site, you consent to the processing of your data as described in our Privacy Policy.
11. Third-Party Links and Services
Our website may include links to third-party services (e.g., analytics tools or advertising platforms such as Google, Facebook, and Microsoft). We are not responsible for their privacy practices or content. Please review their terms and policies independently.
12. Changes to These Terms
We may update these Terms at any time. Changes will be posted on this page with the "Last Updated" date. By continuing to use our services, you agree to the revised Terms.
13. Governing Law
These Terms are governed by the laws of the United States, without regard to conflict of law principles.
14. Contact Us
For questions or concerns about these Terms, please contact us:
JapanToDoor LLC
Email: [email protected]
Phone: +1 312-299-4465
Address: 716 N Wabash Ave, Chicago, IL 60611, USA