SHIPPING POLICY

At JapanToDoor.com, we strive to ensure timely and secure delivery of your orders. Please review our shipping policy below for details about our delivery methods, timelines, and destinations.
1. Delivery Locations
We deliver to:
United States: All 50 states, including Alaska and Hawaii.
European Union Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
2. Delivery Methods
Within California (USA):
Free local delivery for orders over $60.
Delivered directly by our team within 3–5 business days.
Other US States:
Delivery through UPS, FedEx, or USPS, based on courier rates.
Shipping fees and delivery timelines are calculated at checkout and will vary depending on your location.
European Union:
Delivery through DHL Express, FedEx, or UPS, based on courier rates.
Estimated delivery times: 7–14 business days, depending on the destination and customs processing times.
3. Order Processing
Orders are processed within 2 business days of confirmation. You will receive an email with order details and an estimated delivery timeframe.
Please ensure that your contact details and shipping address are accurate to avoid delays or delivery issues.
4. Payment Terms
Payments are made upon delivery.
We accept cash or card payments using portable card readers.
The total payment due includes the cost of goods and any applicable shipping fees (for orders outside California or under $60).
5. Shipping Costs
Shipping costs vary depending on your location, courier rates, and order size. Exact rates will be provided when you place your order and confirm delivery options.
6. Customs and Import Duties (EU Orders)
For shipments to European Union countries, customs duties, VAT, or other import fees may apply depending on the destination country. These charges are the customer’s responsibility and will be collected by the courier service upon delivery if applicable.
7. Tracking Your Order
Once your order is shipped, we will send you a tracking number via email to monitor the delivery status. Tracking information is updated based on the courier’s systems.
8. Delivery Issues
If there are issues with delivery (e.g., damaged packages, delays, or failed delivery attempts):
Contact us immediately at [email protected] or +1 312-299-4465.
Our team will work with the courier to resolve the issue as quickly as possible.
9. Returns and Refunds
For information about returns, refunds, and exchanges, please refer to our Returns Policy section on the website.
Contact Us
If you have questions about our shipping policy, please get in touch:
JapanToDoor LLC
Email: [email protected]
Phone: +1 312-299-4465
Address: 716 N Wabash Ave, Chicago, IL 60611, USA
We are dedicated to providing you with an exceptional shopping and delivery experience. Thank you for choosing JapanToDoor.com!