ReTURNS Policy

At JapanToDoor LLC, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we offer a straightforward refund and return process. Please read the following policy carefully to understand the terms and conditions governing refunds.

1. Eligibility for Returns and Refunds

We accept returns and issue refunds under the following conditions:

The item must be unused, in its original packaging, and in the same condition as received.
Return requests must be made within 30 days of the delivery date.
Some items, such as perishable goods or personalized products, may not be eligible for return (exceptions will be noted on the product page).
2. Refund Process

If your refund is approved, we will process it as follows:

Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Refund Method: Refunds are issued to the original payment method used at the time of purchase.
Processing Time: Refunds typically take 5–10 business days to appear in your account, depending on your bank or card issuer.
3. Non-Refundable Items

The following items are not eligible for refunds:

Personalized or customized products.
Perishable items (e.g., food products).
Items marked as "final sale" or "non-refundable" on the product page.
Gift cards.
4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] or +1 312-299-4465.

Provide photos of the damaged item and packaging within 48 hours of delivery.
We will offer a replacement or refund based on the situation.
5. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item is defective or the wrong item was sent.
We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for returns lost in transit.
6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at [email protected] with details of your issue.

7. Cancellation Policy

Orders can be canceled before shipment for a full refund.
Once an order has been shipped, cancellation is not possible. You may request a return after the order is delivered.
8. Contact Us

For any questions or concerns about our refund and return policy, please get in touch with us:

JapanToDoor LLC
📧 Email: [email protected]
📞 Phone: +1 312-299-4465
📍 Address: 716 N Wabash Ave, Chicago, IL 60611, USA

Thank you for choosing JapanToDoor LLC! We value your trust and strive to provide a hassle-free shopping experience.